Privacy policy

Privacy Policy

Last updated: 08/09/2025

Paws Up Dog Services (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy explains how we collect, use, and store your information when you use our website www.pawsupdog.co.uk or our dog training services.

1. Who We Are

We are Paws Up Dog Services, a sole trader business providing professional dog training services in and around Bristol.

Business Owner: Joanna Pratt
Email: joanna@pawsupdog.co.uk
Phone: 07788 877889
Address: The Old Methodist Church, 50 Upper Bristol Rd, Clutton, Bristol BS39 5TD

For data protection purposes, we are the “data controller” of your personal information.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal details: name, email address, phone number, and postal address

  • Pet information: your dog’s name, breed, age, and behavioural history

  • Payment details: where applicable, limited payment information (processed securely by third-party payment processors)

  • Website usage data: such as IP address, browser type, and browsing behaviour through cookies and analytics tools

  • Communications: any messages, feedback, or enquiries you send to us

3. How We Use Your Information

We use your information to:

  • Provide dog training services and respond to enquiries

  • Manage bookings, payments, and client records

  • Send appointment reminders, updates, and relevant service information

  • Improve our website, services, and customer experience

  • Comply with legal obligations (e.g. accounting or insurance requirements)

We will only process your personal information when we have a lawful basis to do so — typically your consent, a contractual necessity, or a legitimate business interest.

4. How We Store Your Data

Your data is stored securely using trusted cloud-based systems and password-protected devices.
We only keep your data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

5. Sharing Your Information

We do not sell or rent your personal information.
We may share your information only with trusted third parties who help us deliver our services — such as:

  • Payment processors

  • Email marketing or booking platforms

  • IT and website hosting providers

All third parties are required to keep your data secure and use it only for the purposes we specify.

6. Cookies

Our website uses cookies to improve user experience and analyse website traffic.
You can manage or disable cookies through your browser settings at any time.
For more information, please see our Cookie Policy.

7. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data

  • Object to or restrict how we use your data

  • Withdraw consent (where consent is the lawful basis for processing)

To exercise these rights, please contact us at joanna@pawsupdog.co.uk.

8. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “last revised” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: joanna@pawsupdog.co.uk
📞 Phone: 07788 877889
📍 Address: The Old Methodist Church, 50 Upper Bristol Rd, Clutton, Bristol BS39 5TD

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.